GENERAL CONDITIONS

• Our Spanish course schedules depend on your Spanish level and what slots we’ve got available. It’s a good idea to take our level test to figure out where you stand. Just hit us up to check out the available timings!
• In all our courses, there is a one-time registration fee of €39. This fee includes enrollment, a pre-arrival level assessment, additional materials, an information package, activities, personal assistance, certification, and unlimited internet use at the school.
• Every student will receive a textbook and a workbook (cost €37), as well as any extra materials used by our teachers.
• If you wish to purchase a textbook for a different level, the cost is €25. There is a different book for each level, so if you progress to a higher level – approximately every 60/80 hours of class – you will need to buy another book. The cost of each additional workbook is €17. All prices include VAT and are per person unless stated otherwise, as detailed above in point 2.
• Following the regulations of Instituto Cervantes, to obtain the end-of-course certificate, level certificate, or achievement certificate, you will need to attend a minimum of 80% of your classes.

The minimum age for enrolment is 14 years old. Please email us for further information about younger students’ bookings. Applicants under 18 that participate in any of the programmes must do so with consent from a parent or guardian who assume that IH Murcia should inform them upon fixing timetables, activities and disciplinary actions to which their children or pupils will yield.

All prices are per person, unless otherwise stated.

All payments must be made in EUROS and received at least one week prior to the start of the course, except for the long-term course, which must be fully paid one month before the course begins, through:

1.- Bank transfer to the following bank account (all bank charges must be paid by the sender):

• Bank: Sabadell
• Address: Calle Salzillo, 7, Postal Code 30.001, Murcia, Spain.
• Name: Instituto Hispánico de Murcia S.L.
• IBAN: ES63 0081 1162 3700 0112 1814
• BIC or SWIFT CODE: BSAB ESBBXXX

2.- PAYPAL: You may pay for your Spanish course in Murcia with PayPal here. Transactions are processed by PayPal, so your credit card information is safe and never stored. Please contact us for further information.

3.- Credit card via our website (safe payment) or credit card in our offices.

IMPORTANT: For tracking purposes, please send us a copy of your bank transfer by email. Clearly indicate the name(s) of the student(s) on the transfers as well as their reference number.

All bank charges and commissions should be paid by the sender.

Outstanding payments are due on first day of the course.

Prices are valid except in cases of typographical errors or mistakes. V.A.T is included when applicable.

• All cancellations must be communicated in writing to our office, either via email or letter. Otherwise, they will not be accepted.
• No refunds of any kind will be granted for cancellations of contracted services once the course has commenced.
• Refunds will not be issued for late arrivals, early departures, or absences, regardless of the reason, in any course.
• Refund Policy: If a course is canceled more than 14 days prior to the start of the course or accommodation, 75% of the payment will be refunded. If a course is canceled between 14 and 1 day(s) before the start of the course or accommodation, 50% of the payment will be refunded. This clause does not apply if the student has requested an enrollment certificate from IHM to obtain a student visa. In such cases, the refund policy will only apply if the student provides IHM with the visa refusal letter. If the student is unable to provide this letter of refusal, no refund will be granted under any circumstances; instead, a one-year credit will be issued. For more information about our cancellation insurance, please contact us.
• Courses or classes contracted are personal and non-transferable to other students.
• If the student, their representative, or their agency fails to notify IHM in writing at least five (5) business days prior to the scheduled start date of the course that they will not proceed as agreed, the course will be considered to have started, and the corresponding period will be counted as the student’s participation time. Additionally, in cases where a refund is requested due to visa denial, IHM reserves the right to deduct the cost of the classes attended until the date of visa rejection notification, at a rate of €99 per week.
• IH Murcia is not responsible for cancellations due to natural disasters, health issues, or personal problems of the students before or during the course.
• For information regarding the right of withdrawal, please refer to the section below.
• For more details about visa-related cancellations, please see the section below.
• Only individual classes may be canceled or rescheduled with written notice at least 24 hours before the start of the class. Otherwise, the class will be forfeited, and no refund will be issued. In such cases, the one-year credit policy does not apply.
• In the event of a pandemic similar to COVID-19 during the course, we will offer flexibility with all bookings, changes, extensions, or cancellations. In such situations, we offer two options: 1. Transfer your booking to a Live Online Course: We will switch your booking to live online classes with no administrative fees or penalties. 2. Extend the programme and reschedule your booking to a later date: We will issue a voucher valid for one year and reschedule your booking to a later date without administrative fees or penalties, subject to availability.

We can provide students with shared flats or host family accommodation. Reservation is made on a night basis. Check-in accommodation is available from 12,00 h and check out until 16,00 h

1.- If choosing a host family, IH Murcia will provide students family information one week before student´s arrival in order to avoid uncomfortable last-minute changes.

• Students should inform well in advance IH Murcia or their host family of their arrival time and date, otherwise IH Murcia will not be responsible for greeting or picking up the student.
• For last minute registration IH Murcia cannot guarantee required accommodation preferences.
• Students should bring along their own towels.
• Laundry is included once a week, but not ironing.
• Twin or double rooms bookings are only available for students travelling together.
• In the case of a serious disciplinary offence or repeated bad behaviour, the student will be expelled from the accommodation contracted with IH Murcia without the right to any refund.
• The student will be charged for the replacement of broken items due to either negligence, intention or accident. In all accommodation cases, if a student decides to postpone or take a break from the contracted period, s/he will lose any right to a monetary refund and the accommodation contract will be cancelled.
• IH Murcia accepts no responsibility whatsoever for cases of force majeure (according to Spanish law) or for students’ actions.

2.- For student apartment accommodation we strongly recommend that you follow the instructions of the lease agreement provided by your landlord.

In case of default or complaint, students must report their complaint to the school secretary office by writing within the first week after their arrival. IH Murcia will certify the situation within 2 working days and will inform the student accordingly.

• IH Murcia does not accept responsibility for losses or damages to personal properties in or outside the school premises. Students are advised to take out personal insurance to cover themselves against any cause. Please read below.
• IH Murcia is not responsible or liable for accidents occurring outside the school premises (i.e. accommodation, weekly activities or excursions).

• IH Murcia reserves the right to alter dates, fees, timetables or teaching premises without prior notice.
• School fees will be updated on a yearly basis.
• In case of unforeseen reasons classes might be postponed and held during a different timetable.
• Classes or courses contracted are non-transferable to another student or students.
• In the event that a student, their representative, or their agency fails to notify IHM through written communication at least five business days in advance of the course starting date, that the student will not proceed with the agreed-upon start, it will be considered that their course has commenced, and the corresponding period will be counted as the student’s participation time therein.

If the student does not follow or respect the school rules, exhibits misconduct, or unjustifiably fails to attend classes regularly, IH reserves the right to cancel their course, and the student will not be entitled to any refund of any kind.

Here is a list of possible basic rules that may be applied in our Spanish school, and the violation of which may lead to disciplinary measures, including expulsion.

Safe behaviour:
Any behaviour that endangers the safety of other students or staff will not be tolerated.
Respect and courtesy:
All students are expected to treat each other with respect and courtesy. Harassment, bullying, or any form of disrespectful behavior will not be tolerated.
Active participation:
Active participation in classes is essential. Students must attend classes regularly and contribute positively to the learning environment.
Plagiarism and fraud:
Any form of academic plagiarism or fraud, such as copying assignments or cheating on exams, will result in disciplinary measures.
Proper use of facilities:
Students must use school facilities in a proper and respectful manner, avoiding intentional damage or misuse.
Compliance with academic standards:
Students must comply with the academic standards of the school, including the code of conduct in assessments and projects.
Prohibited substance consumption:
The consumption of prohibited substances, including alcohol and illegal drugs, on school premises is strictly prohibited.
Respect for others’ property:
Respect for others’ property is fundamental. Theft or intentional damage to the school property or other students’ property is grounds for expulsion.
Compliance with laws and regulations:
Students must comply with all applicable laws and regulations inside and outside the school. Any illegal activity may result in disciplinary measures, including expulsion.
Ethical conduct:
Students must maintain high ethical standards in all interactions inside and outside the school.

These rules should be applied fairly and consistently.

• Participants must have health & liability insurance covering all costs that may arise during the course duration.
• IH Murcia will not be responsible in any way for any accidents, loss or damage to students or their belongings during the course, either in students´ accommodation, when activities take place or at school premises.
• On request we can contract a student´s medical insurance with 24/7 assistance in Spanish and English. Ask us for details.

• The requirements and regulations for visa applications are subject to constant change and depend on the student’s country of origin. We recommend that you contact the nearest Consulate to ensure you have all the necessary documentation and enough time for your application. Feel free to reach out to us if you need further assistance.
• Citizens of most European countries do not need a Visa to enter Spain. Students coming from other countries should obtain information regarding the requirements for obtaining a VISADO (VISA) at their nearest Spanish Embassy or Consulate. For full general information regarding visas for language courses, please click here.
• The certificates that accredit and confirm the enrolment in a Spanish programme at IH Murcia can only be signed, sealed and sent by people authorized by IH Murcia, who will not be held responsible for rejected Visa applications due to the fact that these documents do not have any official power and merely serve as confirmation of a course in one of our centres. Such documents will only be sent to cover the amount of course time initially contracted by the student.
• These documents will only be sent to cover the duration of the course initially contracted by the student. IH Murcia will send the following documents by email, free of charge, to any student who requests them (it will be a necessary and sufficient condition to have paid the cost of the contracted programme):

1. Confirmation of the Spanish programme chosen by the student.
2. Invoice for the cost of the booked programme (course + accommodation, if any).
3. In the event that the student should urgently need the originals of any of these documents, IH Murcia will send them and charge the cost of the express mail to the student.

• What happens if you pay for the course and/or accommodation and your visa request is denied?

1. In the event of a visa application denial, Instituto Hispánico de Murcia will issue a refund for the entire payment, excluding €295 designated for administrative and management expenses (taxes not included), contingent upon the submission of the visa application denial letter. This condition applies from April 10, 2024, for fully completed registrations.
2. In the case of a reservation for a shared apartment or host family, 75% of the amount paid will be refunded.
3. Please also note that the school does not bear any costs related to money transfers and exchange rate movements as a result of which the relevant banking costs would be deducted from the refundable amount.
4. The money will be returned within 15 working days via bank transfer.
5. As we have limited availability and teachers on payrol, plus all the corresponding administrative and staff services, in the event that you did not obtain the visa for reasons not attributable to our school, the reservation of your registration remains at our disposal to partially compensate the aforementioned expenses.
6. In no case is Instituto Hispánico de Murcia responsible for the rejection of your visa. If you do not meet the requirements for a study visa application, we recommend that you do not make the reservation, as you will not obtain the visa, and it may cause harm to both our school and yourself.
7. In all cases you will be obliged to send us a clear copy of the original formal proof of the rejected visa and the reasons for it clearly detailed.

• What are the most common requirements to obtain a student visa in Spain?

The most common requirements to obtain a student visa in Spain include:

1. Valid passport: the applicant must have a valid and current passport.
2. Letter of admission from an accredited educational institution: a letter of acceptance from an accredited university or school in Spain must be provided. Instituto Hispánico de Murcia is an accredited school by the Instituto Cervantes.
3. Proof of sufficient funds: it must be demonstrated that there are sufficient funds to cover the costs of tuition and living expenses during the period of stay in Spain.
4. Medical insurance: medical insurance that provides coverage during the period of stay in Spain is required.
5. Certificate of criminal record: a criminal record certificate from the applicant’s country of origin must be provided.
6. Proof of fee payment: a visa application fee must be paid when submitting the visa application.
7. Proof of accommodation: proof of accommodation during the period of stay in Spain must be provided.

It is important to note that requirements may vary depending on the applicant’s country of origin and the duration and type of study programme. In addition, other additional documents may be required depending on the individual circumstances of each applicant.

• What are the most common reasons for denial of a student visa to study in Spain?

The most common reasons for denial of a student visa to study in Spain include:

• Lack of documentation: if an applicant does not provide all the necessary documentation, their application is likely to be denied.
• Insufficient funds: it is necessary to demonstrate that sufficient funds are available to cover the costs of tuition and living expenses during the period of stay in Spain.
• Lack of motivation: applicants must demonstrate a clear motivation for studying in Spain and have adequately researched the programs and universities they wish to apply to.
• Failure to meet entry requirements: if an applicant has previously violated immigration laws or has been deported from a country, they are likely to be denied the visa.
• Issues with the educational institution: if the educational institution to which one has applied is not properly accredited or does not meet the necessary requirements, the visa is likely to be denied. This will not apply as our school is accredited by the Instituto Cervantes.
• Issues with the application: if the visa application contains false or misleading information, it is likely to be denied.

It is important to note that each application is evaluated on an individual basis and there may be other specific reasons for the denial of a student visa in Spain.

There is a minimum number of 3 students in order to run any course, except for special tailor-made courses, ERASMUS. If there is only one student enrolled in a specific course, individual lessons will be offered instead, and the teaching time will be reduced to reflect the group course fee charged when the course was booked.

If there are less than 3 students in the ERASMUS course they can:

• either have a course break and wait for another student to enroll, so the minimum of 5 students will be fulfilled.
• or be offered to carry on, but the teaching time will be reduced to reflect the group course fee charged when booking in the first place.

Fees paid will not be reimbursed if student does not accept the above options.

IMPORTANT: We know that reserving the right for reducing lessons causes insecurity for students at the moment of enrollment which may detract people from booking with our school in the first place. If there are not sufficient participants, we will explicitly inform students about possible consequences either on arrival and/or during the course, and students will be notified about a reduction of the number of lessons as stated earlier. Having said that, this fact rarely takes place.

1. Flight information (place, date, time, and flight number) must be confirmed in writing at least one week prior to arrival. Otherwise, IH Murcia will not be held responsible for picking up the student at the airport and there will be no refund.
2. If the student cancels the airport shuttle service less than one week prior to arrival, he/she will lose the right to a refund of the cost of that service.
3. In the exceptional case that other students who have reserved a private airport transfer service with us arrive around the same time, our driver reserves the right to combine the transfers.
4. In the event of delays or changes in flight information without previous notification, IH Murcia will not be held responsible for picking up the student at the airport and there will be no refund.

IMPORTANT:

• • Arrival manager will wait a maximum of 60 minutes after expected arrival time for the student.
  • If the student does not show up / does not contact the arrival manager, the airport-pickup service will expire and the student will still have to pay for the service.
  • If the student contacts the arrival manager with a change of arrival time while arrival manager is already at the airport, a €10 supplement will be charged for every 30 minutes additional waiting time.
  • Taxes not included.

By attending an IH Murcia event, workshop or course, you are providing your consent for any media (photos or video) captured at the event, workshop or course to be used, as determined by IH Murcia, for promotional or archival purposes. If you have questions about the collection, use, and disclosure of this information by IH Murcia please contact us.

• IH Murcia welcomes applications from students with disabilities and always do whatever we can to assist with your study abroad plans.
• Students with disabilities will find our school site more accessible than others. To start with, our website visitors can listen to any selected text from our site.
• We are happy to adapt the programmes in order to cover your specific needs. You must specify what support you require in order to be able to adjust certain installations, especially where accommodation is required.

• After initial application is received from any Agency, agencies are responsible for dealing with the student directly from that point on.
• IH Murcia holds no responsibility for bookings made through agencies.
• They must be truthful in relation to our profile and school information.
• Agencies must make all students aware of their cancelation policies before requesting full payment.

IH Murcia will not enter into any disputes between the agency and the student.

Please check out this link to know what is included for free when you enroll in our courses.

In compliance with Spanish Law 15/1999, of December 13, regarding the protection of personal data, IH Murcia would like to inform you that your personal information will be stored in a database (for which Instituto Hispánico de Murcia, S.L. is liable and responsible), and used solely for the commercial and operational purposes of the company. By accepting these general conditions, you consent to the use of your personal information for the above stated purposes. You have the right to request that we inform you of your right to access, correct or cancel such information within the established terms of the prevailing legislation, by writing to the address: Enrique Villar, 13, 1C, 30008 Murcia (Spain). We refer in our site to the Data Protection treatment Regulation (EU) 2016/679 (GDPR). And in this link the complete Regulation.

We refer in our site to our Cookies Policy Regulation (EU) 2016/679 (GDPR).

In the case of controversy, according to art. 90 of RDL 1/2007, will be submitted to the Courts and Tribunals that correspond to the domicile of the consumer and user. Please find a link to the online dispute resolution platform.

The right of withdrawal is at least 14 days. The information on the right of withdrawal (art. 97 RDL 1/2007) can be found above under CANCELLATIONS. Here you can find with a withdrawal form (art. 97.i of RDL 1/2007) and here the Royal Legislative Decree 1/2007, 16th November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

Participation in our courses implies knowledge and acceptance by the student and/or his/her parents or legal guardian, of all General Conditions included here.